Medical transcription forms an integral part of the healthcare industry. Physicians, surgeons, multi-specialty hospitals, clinical labs all require expert transcription services. The increasing demand and legal compulsion to maintain proper and comprehensive health records of patients have led to the mushrooming of many transcription agencies. Hospitals and healthcare organizations in the US and European countries prefer to outsource medical transcription to India or other Asian countries to get quality services at a low cost in a quick turnaround time.
However, low cost medical transcription service does not always mean that you will get quality service and outstanding results. Selecting a suitable transcription agency involves various factors to consider as mentioned herein:
1. Reliability and experience level
When selecting a medical transcription agency, you need to check out the number of years the agency has been in the business. The more the years of experience it has, the more reliable it would be that makes it a preferred choice.
2. Reviews or Clients’ testimonials
Online reviews posted by the clients or their testimonials provide insights into the standard of quality of products and services as provided by the company. You should check the reviews or clients’ testimonials or ask for references from clients from the agency to get a detailed picture of the company’s services and quality.
Your medical transcription USA agency should be HIPPA compliant, which means that the agency follows proper security measures or guidelines and ensures that there is no leakage of crucial health records of patients. This maintains the privacy of the patients’ data and prevents any misuse of the same.
4. Quality Standard/Accuracy
The agency should guarantee above 99% accuracy that is very important for getting quality transcription services. The expert and experienced transcriptionists of a renowned agency provide high quality and accurate transcription service that caters to the needs of doctors, surgeons and hospitals and enable them to meet their objectives.
5. Evaluate their customer service
Before zeroing in on a suitable low cost medical transcription agency, you need to check that the company provides excellent customer service, and can provide onsite service if needed. The transcription agency should be competent to provide customised solutions based on the nature and requirements of your practice. You should be able to get the best quote and all your queries resolved on time by experienced customer service representatives.
6. Updated and adopting new-age technology
With the advancements in the field of data transfer along with the storage solutions, your agency staffs should be updated with the latest technology. Besides lower cost, the other most important thing to check is your agency’s willingness to adopt technology for updating EHR system.
Hence, it can be safely said that considering the above-mentioned factors would help one select a reputed and experienced medical transcription USA agency that would fulfill one’s transcription needs in a comprehensive way.